Responsible Gaming Policy

Safe and Responsible
Gaming at kikria

kikria believes that gaming should be for entertainment only. Your safety and wellbeing are our top priority — that is why we offer limit-setting tools, self-exclusion, and 24/7 support in Bengali.

Responsible Gaming — Our Core Commitment

We are always here to make sure your enjoyable experience at kikria never turns into a problem.

Online gaming can be an enjoyable form of entertainment, but when it goes out of control it can have a negative impact on personal and family life. kikria always wants every one of its users to enjoy games responsibly.

The main goal of our responsible gaming policy is to keep gaming as a form of entertainment, not a cause of financial problems. Before playing at kikria, always remember: only play with money that you can afford to lose without it affecting your daily life.

Our platform has various safety tools to help you keep your gaming habits in check. From setting deposit limits to full self-exclusion — we are here for you.

Important Warning

Seek help immediately if you notice any of the following signs:

  • Using money set aside for bills or debt repayment to play
  • Placing larger bets to try to win back lost money
  • Strain on relationships with family and friends due to gaming
  • Unable to focus on work or studies
  • Feeling unable to stop gaming
21+

Age Verification Required

kikria is for those aged 21 and above only. Age is verified at registration. Keep gaming away from minors.

Our Safety Tools

kikria provides various effective tools to help you keep your gaming under control.

Set Deposit Limits

Set your own maximum limit for how much you can deposit per day, week, or month. Once a limit is set it takes effect immediately, and increasing it requires a wait of at least 72 hours.

Time-Out Feature

If you feel you need a short break, you can temporarily close your account for anywhere from 24 hours up to 30 days. During this time no deposits or betting are possible.

Self-Exclusion

If you need a longer break, activate self-exclusion — for 6 months, 1 year, or permanently. While active, the account cannot be reactivated. Apply via live chat.

Review Gaming History

View the full history of your gaming activity, deposits, and withdrawals. Reviewing it regularly makes it easier to stay aware of your own gaming habits.

Minor Protection

If there are children or teenagers in your home, use parental control software on your device. kikria never allows minors to register.

24/7 Bengali Support

Our live chat support team is always ready for any concern or problem related to gaming. Talk to us in Bengali — we will listen and help.

Assess Yourself

Answer the following questions honestly. If more than one answer is "yes", consider seeking help.

  1. Have you ever spent more than your planned budget on gaming?
  2. Have you placed larger bets to try to win back money you lost?
  3. Have you lied to or kept secrets from your family because of gaming?
  4. Have work, studies, or family responsibilities been neglected because of gaming?
  5. Have you tried to stop gaming but failed?
  6. Are you having trouble sleeping because of excessive thoughts about gaming?
  7. Are you using gaming to cope with stress or sadness?
  8. Have you borrowed money or taken on debt because of gaming?

If three or more answers are "yes", contact our live chat support or see the support section below.

Healthy Gaming Habits

  • See gaming as entertainment, not a source of income
  • Set a time and money limit before each session
  • Never place larger bets out of emotion
  • Do not consume alcohol or any intoxicating substance before gambling
  • Spend time with family and friends
  • Review your gaming history regularly
  • Do not hesitate to ask for help when you need it

How to Set Limits

You can easily activate these features from your account settings.

01

Log In to Your Account

Log in to your kikria account and click the profile menu in the top right corner.

02

Open the "Responsible Gaming" Section

Look for the "Responsible Gaming" section in your account settings.

03

Choose Your Preferred Tool

Choose the option that suits your needs from deposit limits, time-out, or self-exclusion.

04

Confirm Your Limit

Confirm the selected limit or feature. Lowering a deposit limit takes effect immediately; increasing it requires a 72-hour wait.

05

Chat If You Need Help

For any issue, contact our 24/7 live chat support — we are always ready to help in Bengali.

Self-Exclusion in Detail

Self-exclusion is the most powerful responsible gaming tool. Once activated, you will not be able to log in to your kikria account or place any bets or play any games.

You can choose the duration of self-exclusion yourself — 6 months, 1 year, or permanently. The account cannot be reactivated before the period ends.

Money in your balance during self-exclusion will be kept safe and can be withdrawn upon request once the period ends.

6 Months 1 Year Permanent

Get Support — We Are Here for You

If you have any concerns about gaming, do not face them alone. Our support team is always ready for you.

Live Chat Support

Contact our team 24 hours a day, 7 days a week via live chat in Bengali. We will help with deposit limits, self-exclusion, or any other issue.

Email Support

For more detailed issues, write to us at [email protected] — our team will respond as soon as possible.

Remember

If you or someone you know is struggling with a gaming addiction, contact us via live chat or email [email protected]. We will help you confidentially.

Frequently Asked Questions

Find answers to the most frequently asked questions about responsible gaming here.

You can go to your account settings and set the maximum amount you can deposit per day, week, or month. Lowering a deposit limit takes effect immediately. However, to increase a limit you must wait at least 72 hours — this helps prevent overspending in the heat of the moment.

Your account balance remains completely safe during self-exclusion. Once the period ends, you can contact our support team to request a withdrawal. The minimum withdrawal amount is ৳1,000.

A time-out is a temporary break — from 24 hours up to 30 days. Once this period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is long-term — from 6 months up to permanent — and cannot be cancelled before the period ends.

The minimum age to register and play at kikria is 21. Age is verified at registration and identity documents may be requested in suspicious cases. Accounts belonging to minors are closed immediately.

Some common signs are — playing beyond your budget, placing more bets to try to win back lost money, lying about gaming, neglecting family or work responsibilities, and feeling uncomfortable when not gaming. If you notice these signs, contact our live chat support.

Start by talking openly with them — with empathy rather than judgement. A self-exclusion request can be made on their behalf through kikria support. If you give us the details via our live chat, we can provide further guidance.

Enjoy Responsibly at kikria

Enjoy cricket betting, slots, or live casino in a safe environment. Check our FAQ if you have questions or get direct support.