kikria Privacy Policy

kikria ("we", "our", or "the platform") operates a trusted online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how kikria collects, uses, stores, and protects your personal information when you use our website and related services.

By using this website (kikria.cam) or completing the registration process, you are considered to have agreed to all terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

kikria collects different types of information at various stages. The main categories of information collected are described below:

2.1 Identity Information

The following information is collected during account registration and identity verification:

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• National ID number or passport number (as required by regulatory requirements)
• Personal email address
• Mobile number

2.2 Financial Information

The following information may be required for transaction processing:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical and Usage Information

Information collected automatically while using the website includes:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session logs and login records
• Game play history and betting activity
• Information collected through cookies and similar tracking technologies

kikria uses collected information only for the following lawful purposes:

• Account Management: Handling registration, login, password recovery, and account security.
• Identity Verification: Ensuring compliance with the legal age limit (21+) and adhering to anti-money laundering regulations.
• Transaction Processing: Completing deposits, withdrawals, and bonus payments.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Platform Improvement: Analyzing user experience to improve service quality.
• Responsible Gaming: Identifying problematic gaming behavior and applying necessary limits.
• Legal Compliance: Meeting the requirements of applicable laws and regulations.
• Security Assurance: Preventing fraud, hacking, and unauthorized access.

kikria does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Providers of technical services (such as payment processing, gaming software, cloud hosting) may access limited information to carry out their own responsibilities. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Required information may be provided on the basis of a court order, government directive, or a lawful request from a law enforcement authority.

4.3 Prevention of Financial Crime

It is our legal responsibility to report to the relevant authorities in cases of suspected money laundering, terrorism financing, or fraudulent activity.

kikria applies industry-standard technical and administrative measures to keep your information secure:

• SSL/TLS Encryption: All data transmission is protected through 256-bit SSL encryption.
• Secure Servers: Secure and encrypted servers are used for data storage.
• Access Control: Only authorized staff may access user information within the necessary limits.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Password Hashing: User passwords are not stored directly but are kept in a secure hash format.
• Two-Factor Authentication: The option to add an extra layer of security to your account.

It must be acknowledged, however, that no method on the internet is completely 100% secure. We are committed to providing the highest level of protection, but no organization can guarantee absolute security.

The kikria website uses cookies and similar technologies for various purposes. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website — session management and security.
• Performance Cookies: Collect information for analyzing and improving website usage.
• Functional Cookies: Remember your preferences (language, layout).

6.2 Cookie Control

You can limit or reject cookies by changing your browser settings. Please note, however, that disabling cookies may cause some services to not work properly.

kikria retains your personal information for as long as it is necessary or legally required:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a specified period as required by law.
• Data After Account Closure: Information necessary to meet legal and regulatory obligations is kept for a defined period.
• Security Logs: Security-related information is kept for a limited period to prevent fraud.

Once the defined retention period ends, information is securely deleted or anonymized.

Every user registered on the kikria platform enjoys the following rights regarding their own information:

8.1 Right to Access Information

You may request from us at any time to find out what information of yours we have on record.

8.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances you may request that your information be completely deleted. However, some information may not be deleted due to legal obligations.

8.4 Right to Restrict Use

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Raise a Complaint

If you have any concerns about how your information is being used, email us directly at [email protected] or contact us via 24/7 live chat.

kikria strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If it becomes known that a minor's information has been collected by mistake, that information will be deleted immediately and the relevant account will be closed.

If a parent or guardian believes their child's information has been collected by mistake, please contact us immediately at [email protected].

If a data security breach occurs, kikria will take the following steps:

• Launch an immediate investigation as soon as the incident is identified.
• Notify affected users by email as quickly as possible.
• Take swift remedial action to minimize potential damage.
• Notify the relevant authorities in accordance with applicable law.
• Further strengthen security measures to prevent such incidents in the future.

kikria may update this Privacy Policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered as consent to the new policy.

It is therefore recommended that you review this page regularly.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the website

We take all privacy-related complaints seriously and work to resolve them promptly.

This policy is written in Bengali and has been prepared in accordance with applicable laws and regulations of Bangladesh.